Customer Support Manager (f/m/x)
We usually respond within a day
If you believe that the internet of cars will be the next big thing, you may be the one for High Mobility. We are looking for a Customer Support Manager (f/m/x) in Tallinn, Estonia to work with us in our next phase of bringing our customers new products to life.
Our team has built High Mobility into one of the leading brands for vehicle-specific data and we are looking to make the next big leap - taking our customers and partners over the finish line into the emerging API economy. Customer support is not a supporting function but a strategic competitive advantage for us and of vital importance.
As a Customer Support Manager, you will be forging effective relationships with relevant customers and partners in the mobility field. The key industry segments where we are active are fleet management, eMobility, insurtech, and automotive aftersales. If you combine technical thinking with a hands-on approach and are always driven by finding the best solution for a customer, you are the one for us. Like the rest of the team, our ideal candidate is driven by new technologies, has demonstrated success in complex environments and wants to solve connected car challenges. Sounds like you?
Your Role
- Present and educate product development teams to use our API, Sandbox and SDKs;
- Reply to urgent incoming calls and emails as well as handle incoming escalations with data suppliers such as car manufacturers and other vendors;
- Consult and assist customers with setting up push and pull API integrations in the field of connected car applications;
- Understand and empathise with customer pain points and connect those to the company‘s technical setup;
- Report, monitor and coordinate resolutions of technical issues, their impact and criticality to the engineering, business development team and the founders;
- Announce and coordinate scheduled maintenance across our communication channels;
- Establish and develop strategies to mitigate risks and reduce barriers with our Customer Success Manager, Engineering team and our Site Reliability Engineer;
- Establish continuous improvement processes with Automotive Manufacturers and closely work together when coordinating issue fixes;
- Be part of forming our sales targets and forecasts;
- Continually improve our onboarding, product management and customer support processes.
Requirements
- 3+years of experience as a customer support manager (preferably SaaS companies)
- Significant knowledge of Computer Science, Information Technology, Computer Networking, and especially REST APIs and publish/subscribe methodologies.
- Ability to diagnose software and troubleshoot technical issues;
- Excellent time management, prioritisation and problem-solving skills;
- Responsiveness with email. Flawless communication. Perfect follow-up. You know when to wait, when to apply pressure and when to put top priority to resolve the issue;
- Good oral and written communication skills in English, preferably German and French;
- You are very serious about doing things right; people who know you respect your integrity;
- Team player with outstanding communication skills.
Benefits
We offer a competitive salary (plus bonus), a lot of responsibility and flexibility on the job, and the excellent opportunity to be part of a young but established company in an industry in transformation. We offer you the chance to take a creative lead in sales strategy and contribute ideas.
- Make a difference in a small and growing company that’s at an exciting stage;
- Professional growth opportunities in an emerging market;
- A motivated, friendly and supportive team;
- As a startup, we’re open to change and welcome diverse ideas.
- Department
- Sales
- Locations
- Tallinn
- Remote status
- Hybrid Remote
Tallinn
Perks & benefits
-
Collective and personal growth
You will make a difference in a small and growing company that’s at an exciting stage -
Berlin, Tallinn, or Remote
Work from our offices in Tallinn, Berlin, or use the opportunity for full or partial remote work -
Best ideas win
We run a data-driven decision process. When you speak, we will listen. Make your mark with your best ideas to generate change. -
Fair compensation
Receive fair compensation for your time, skills and hard work
The culture of code
We´re a team of 20+ visionaries, designers, developers, and everything in between. Over the years, we have learned to work with some of the most demanding companies in the automotive sector as partners, suppliers, and advocates.
We value individual responsibility and offer an outstanding work-life balance. You bring your A-game, and we’re happy for you to influence our processes and implement your own.
You will be joining a company that nurtures a culture focused on personal excellence and skills development. In this spirit, we are not afraid to use novel techniques or technologies to reach our goals.
About High Mobility
High Mobility is a privacy-centric car data company enabling various vehicle manufacturers, new mobility providers, and drivers to connect via a simple API and business framework.
Customer Support Manager (f/m/x)
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